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Endorsements for The Coward’s Guide to Conflict
Rating: 
"If you are a coward like me when it comes to conflict, then this book could be perfect for you. I now appreciate the need for conflict, and I am getting even better dealing with it."
Ken Blanchard, Coauthor, The One Minute Manager®
"Dr. Tim speaks practically about how to face our fears of conflict. The Coward’s Guide to Conflict is in a class by itself. Keep this book by your favorite chair because you’ll want to refer to it often!
David Bolz, Director, Human Resources, Morgan Stanley
"Dr. Ursiny provides an entertaining and refreshing viewpoint on a topic that is critical to success in business. He demonstrates that dealing effectively with conflict is not only possible, it can be relatively easy when you listen to his practical advice. I highly recommend his book to those that want to improve productivity in their organization."
Lanny Hoel, Assistant Vice President, Organization Development, Trustmark Insurance Company
Table of Contents
Section I: You’re Not The Only One Out There Who Hates Conflict
Chapter 1: Take The Coward Test
Chapter 2: Seven Choices You Can Make In Conflict
Chapter 3: The Top 10 Reasons That People Avoid Conflict
Chapter 4: Why Change?
Section II: How To Motivate Yourself To Deal With Conflict
Chapter 5: The Secret For Motivating Yourself To Face Conflict
Chapter 6: Confronting Your Fear One Step At A Time
Chapter 7: How To Make Conflict Less Frightening Quickly
Chapter 8: How Your Integrity Can Help You Face Conflict
Chapter 9: Understanding When Conflict Is Actually A GOOD Thing
Chapter 10: Building Your Knowledge, Skills, And Confidence
Section III: Common Causes Of Conflict
Chapter 11: We’d be fine if THEY weren’t so different!
Chapter 12: Why People Only Think That They Are Angry (Often They’re Not!)
Chapter 13: Five Ways To Listen And Why People Don’t Use Them!
Chapter 14: Four Communication Patterns To Use If You Want To KEEP Fighting
Chapter 15: Don’t Assume The Position!
Chapter 16: The Role Of Selfishness
Chapter 17: If Common Sense Is So Common, Then Why Don’t They Have It?
Section IV: You’ve Got The Tools, You’ve Got The Talent: Techniques To Handle Any Conflict
Chapter 18: The Truth And Nothing But The Truth
Chapter 19: Discussing Wants, Fairness, And Integrity
Chapter 20: Assertiveness, Coward Style
Chapter 21: Avoiding The Top Ten Mistakes Made When Dealing With Upset People
Chapter 22: Talking About How You Are Talking
Chapter 23: The Lesson Of The Swaying Trees: Embracing Conflict
Chapter 24: Putting It All Together; A Step-By-Step Approach For Dealing With Conflict
Conclusion: Is It Worth It and Can I Still Be a Coward?
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