Empowering Solutions for Those Who Would Rather Run Than Fight 282 pages Rating:
As a coach, you'll be called on often to help your clients sort through and effectively face their conflicts at work and at home. This down-to-earth book, written from a coaching perspective, provides practical tools and language for dealing with conflict in a healthy way.
Learn how to deal with conflict with skill and confidence with the help of coach, author and psychologist Tim Ursiny. You'll learn to identify your own conflict style (as well as the style of your coaching clients), motivate yourself to face conflict, and learn tools strategies to succeed in these difficult conversations. Tim also teaches you how to avoid the top 10 mistakes made when dealing with upset people.
The Coward's Guide to Conflict - Details
Endorsements for The Coward's Guide to Conflict
"If you are a coward like me when it comes to conflict, then this book could be perfect for you. I now appreciate the need for conflict, and I am getting even better dealing with it." Ken Blanchard, Coauthor, The One Minute Manager®
"Dr. Tim speaks practically about how to face our fears of conflict. The Coward's Guide to Conflict is in a class by itself. Keep this book by your favorite chair because you'll want to refer to it often! David Bolz, Director, Human Resources, Morgan Stanley
"Dr. Ursiny provides an entertaining and refreshing viewpoint on a topic that is critical to success in business. He demonstrates that dealing effectively with conflict is not only possible, it can be relatively easy when you listen to his practical advice. I highly recommend his book to those that want to improve productivity in their organization." Lanny Hoel, Assistant Vice President, Organization Development, Trustmark Insurance Company
Table of Contents
Section I: You're Not The Only One Out There Who Hates Conflict Chapter 1: Take The Coward Test Chapter 2: Seven Choices You Can Make In Conflict Chapter 3: The Top 10 Reasons That People Avoid Conflict Chapter 4: Why Change?
Section II: How To Motivate Yourself To Deal With Conflict Chapter 5: The Secret For Motivating Yourself To Face Conflict Chapter 6: Confronting Your Fear One Step At A Time Chapter 7: How To Make Conflict Less Frightening Quickly Chapter 8: How Your Integrity Can Help You Face Conflict Chapter 9: Understanding When Conflict Is Actually A GOOD Thing Chapter 10: Building Your Knowledge, Skills, And Confidence
Section III: Common Causes Of Conflict Chapter 11: We'd be fine if THEY weren't so different! Chapter 12: Why People Only Think That They Are Angry (Often They're Not!) Chapter 13: Five Ways To Listen And Why People Don't Use Them! Chapter 14: Four Communication Patterns To Use If You Want To KEEP Fighting Chapter 15: Don't Assume The Position! Chapter 16: The Role Of Selfishness Chapter 17: If Common Sense Is So Common, Then Why Don't They Have It?
Section IV: You've Got The Tools, You've Got The Talent: Techniques To Handle Any Conflict Chapter 18: The Truth And Nothing But The Truth Chapter 19: Discussing Wants, Fairness, And Integrity Chapter 20: Assertiveness, Coward Style Chapter 21: Avoiding The Top Ten Mistakes Made When Dealing With Upset People Chapter 22: Talking About How You Are Talking Chapter 23: The Lesson Of The Swaying Trees: Embracing Conflict Chapter 24: Putting It All Together; A Step-By-Step Approach For Dealing With Conflict
Conclusion: Is It Worth It and Can I Still Be a Coward?