Return Policy

You may return new, unopened, undamaged retail items sold by within 15 days of delivery for a full refund less shipping and a 15% restocking fee. Did you receive an incorrect or defective item? Then we'll pay return shipping costs. No returns for wholesale customers. Please return items in their original packaging.

We will verify the item condition before sending your refund.

Defective items can be exchanged or returned for refund. If you've received the incorrect item, contact us at or call 530-710-4005 and we'll sort it out. Please make sure to contact our office before sending any items back.

Refunds will not be given for:

  • Any CD, DVD that has been opened or taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
  • Books showing obvious signs of use
  • Items which are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

If you are dissatisfied for any reason with your purchase from Coach22, please contact our office at