Coaching is more than asking a good question or listening more intently. It’s more than holding someone accountable or helping a person set action steps. Skills are important, but the bedrock of great coaching is the heart of a coach. I often say to new coaches, “If you have the right heart, you can make all kinds of technique mistakes and the client will still be transformed; but technique without heart is manipulation.”
The Heart of a Coach
Great coaching comes from a conscious imitation of the posture Jesus takes as our advocate. Think for a moment about how God works with you on the change issues in your life. If you go back to the beginning, before you ever became a Christian, God had already decided he wanted to work with you. In fact, Ephesians 4 states that while you were still God’s enemy, he loved you—enough to choose you to become part of the bride for his son. We hadn’t done any changing yet, we were an infinite distance from what we needed to be in order to marry into God’s family, and yet God believed in what we could become.
But God didn’t stop with just seeing our potential—he did something concrete to make it a reality. It was obvious that we couldn’t make the changes we needed to make to fit into God’s family on our own. (The whole Old Testament is a demonstration that human efforts can never meet God’s standards.) So God did something very interesting: through Jesus’ sacrifice he set up a relationship with us, and through that relationship we received the power to change in ways we never could on our own.
In effect, God said, “You don’t have to change before you can part of the family. If you choose Jesus, I’ll accept you into the family right now, and you’ll end up changing because you are part of the family.” God can accept us because Jesus is sitting right next to him vouching for us: “Father, this is the One I want to marry. I see who you made her to be and who she really is, and I know that through me that’s what she will become.”
Jesus sees us with an unconditional love and an unconditional belief in our destiny. That’s the heart of a coach. The freedom of an unconditional relationship empowers us to change from the inside out, because we want to, instead of trying to adjust how we look on the outside so that we’ll be accepted.
The Power of Coaching
The heart of a coach is the key to the power of coaching. As coaches, we imitate Jesus and give our clients unconditional love, unconditional support and an unconditional belief in who they were made to be. We give the free gift of an unconditional relationship to our clients, and that empowers them to change in ways they never could on their own.
If the client is doing something I don’t understand, I believe in her by reserving judgement and assuming there is a good reason for what she is doing. If the client has a problem or growth issue, I believe that he is capable of stewarding the life God has given him and solving it. If I think my client is making a mistake, I still act out my belief in his capacity to steward his life by not trying to make the decision for him. In every situation, my first responsibility is to demonstrate the heart of a coach: to be the same kind of advocate Jesus is. The relationship comes first, unconditionally, and its the relationship that enables the change.
How Do We Do It?
If this way of believing in people is what makes coaching unique, how can you develop the heart of a coach? Believing in someone when they are down requires tuning into something unseen: a capacity, an untapped potential, a fleeting glimpse of the image of God in that person that isn’t apparent on the surface. The biblical word for that is faith: the assurance of things hoped for; the conviction of things not seen (Heb. 12).
Coaching is a faith discipline. I often compare it to healing: if I have the faith to pray for healing, I believe that if I lay my hands on a person God will do something incredible. Faith in coaching is almost identical (with an interesting twist): if I have the faith to coach a person, I believe that I can take my hands off their life and God will do something incredible. When I pray for healing, I don’t have any confidence that I can heal them: I believe God will work in them. If I have the faith of coaching, I don’t have any confidence that I can “fix” them: I believe that God is working in them.
The problem with faith is that you can’t just manufacture it. It doesn’t work very well to say, “I’m a coach, so starting today I’m going to have the heart of a coach and believe unconditionally in all my clients.” Beliefs don’t tend to change by force of will. Ever tried to grit your teeth and “believe” that you’d get well? It’s sort of like saying, “I won’t be angry!” or “I won’t have any more impure thoughts!” Sometimes the more you try to believe something, the harder it is to do it.
The Disciplines of Believing
But there is a simple, effective way to strengthen your belief in your clients: it’s what I call “the disciplines of believing in people.” A spiritual discipline is something you practice to build an internal habit. Instead of trying to somehow feel closer to God, God has given us a set of practical disciplines like prayer, silence, or fasting to work on. When we discipline ourselves to do these practical things, our love for Him grows naturally in the process.
Coaching has similar disciplines: listening, asking questions, and keeping responsibility with the client are three. Practicing them is functioning with the heart of a coach. For instance, listening is more than a good technique: it’s a practical way of saying, “I believe in you!” Real, I’m-100%-here-right-now listening sends a message to the client: you are so important, what you are saying is so valuable, that I am going to put aside all my own thoughts just to focus on YOU. To really listen is to say in unmistakable language, “I believe in you.” In practical terms, listening is believing in a person.
Asking questions is similar. I can ask questions because it is a useful technique, it increases people’s buy-in, or it makes them responsible for the solution. Asking as a technique has some utility. But when I am asking with the heart of a coach, I want to know what you have to say because I expect you to be able to arrive at a great answer—probably a better answer than I could come up with. Asking questions is an unmistakable way of saying, “I believe in your capacity and your ability!”
And the beauty of these disciplines is, when you practice them, they will give you the heart of a coach. If you act like you believe in people, soon you find yourself actually, instinctively believing in them more than ever. That’s how disciplines work: you choose to act differently and eventually that way of acting becomes a part of you. When you listen intently, ask great questions, and keep the client responsible, you are telling them you believe in them in the most powerful way, and you are building the heart of a coach in you at the same time.
Tony Stoltzfus is an author, leadership coach, master coach trainer and director of the Leadership Metaformation Institute. Additional information on this topic can be found in Tony’s book, Leadership Coaching.